For your convenience we run an appointment system. An appointment can be made in person or by telephone. Please remember to book an appointment for each person to be seen.
The receptionist will ask the reason for your appointment, which is then noted in the appointment slot. All surgery staff are under the same terms of confidentiality as doctors.
Follow up treatment might not be with the doctor who commences treatment however we have a first class electronic medical record system that allows any healthcare professional within the surgery to follow your care in detail.
If you need to speak to a doctor we can offer a telephone consultation rather than booking an appointment in the surgery. You will be given an approximate time that the doctor will telephone you. Please ensure you will be available at that time, on the telephone number provided to reception.
Our highly trained and experienced team of practice nurses run daily surgeries by appointment. They are supplemented by help from phlebotomists (medical professionals who specialise in taking blood samples) and healthcare assistants (HCAs) who also run their own appointment lists for their departments.
Interpreters and Chaperones
Translation for patients who do not speak English can be arranged by appointment and a chaperone will be offered where appropriate for intimate examinations.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.